October 2, 2007

Common Courtesy


I don't want to put up an angry post. We have so much to be thankful for and nothing to complain about. However, I feel the need to rant. Sometimes I feel like the only way to get things done in life is to be an adversarial and unpleasant person (there is probably a better word that is unsuitable for this blog). We all deal with the customer service phone jockey whose only lot in life is to irritate you, but when it comes to the health and well being of your child things are different. We had an appointment last Tuesday with neurosurgery at U of M. We were advised that the best course of action would be for Niklas to have another surgery. The neurosurgeon informed me that he would be out of the office on Wednesday, but that he would get a hold of me on Thursday or Friday after he discussed things further with the radiologist.

Sept. 28th - Early in the afternoon we have not yet received a call so Greta leaves a message with the doctor.

Sept. 30th - Still haven't heard anything, so I send the doctor an email asking him to call us to discuss the surgery.

Oct. 2nd - Still haven't received a call, so I leave a message with neurosurgery asking that someone call us. I don't really care who, just someone.

At the end of the day today, I still had not recieved a call so I left a voicemail in which the tone started to change. This is where I start venturing over to the dark side. Tomorrow, if I don't hear from them, the message will start to border on nasty. Eventually it will progress to me taking the day off of work and sitting there until someone talks to me. I dont' understand why people can't just communicate with me. This is my baby's health we are talking about and although it is a matter that is not pressing, I feel I deserve a phone call. This is not some call center in India I am dealing with, this is a neurosurgeon. A highly educated individual that should understand my level of concern and treat me with some respect. From what I understand, he is leaving the practice soon, so I imagine he has one foot out the door and doesn't really care too much. I actually understand this, I have mentally checked out from jobs before, but all I ask is that someone call me...Anyone! Again, this is not really a huge deal, but lack of common courtesy is a pet peeve of mine.

3 comments:

Hanselman Family said...

YOU GO JASON!

I just told my 8th grade College Ed. class how I use to study Criminal Justice, and one kid says, “And you still got some that goin’ on, Ms. H.” I took it as a compliment.

There are those times you just have to pull that dark side out and that is OK!

You give those babies a big hug for Amie & me. (And a grump and a grumble for Gary.)

Anonymous said...

To: DarthJay

I can feel the anger flowing through you now...soon you will call me master.

Anonymous said...

I shook my head the whole time I was reading. Patient communication/bedside manner 101 should be required before moving on in that field of study! Lisa D.